Privacy & GDPR
Privacy policy
How Pitchbar collects, uses, stores, and deletes visitor and workspace data when the AI bar is installed on a site.
Effective date: 7 May 2026
Contact
Pitchbar Privacy Team
privacy@pitchbar.ai
We respond to verified privacy requests within 30 days.
What we collect
We collect only the data needed to run the assistant, route leads, and keep the service secure.
- Conversation history between visitors and the assistant.
- Anonymous visitor identifiers, hashed IP data, browser metadata, and page context for abuse prevention and analytics.
- Lead details such as name, email, phone, and custom fields only when a visitor submits them deliberately.
How we use data
The data is used to answer visitors, notify your team about qualified leads, improve routing quality, and protect the service from misuse.
- Generate AI responses and maintain conversation context.
- Route captured leads to inboxes, Slack, email, and outbound webhooks configured by the workspace.
- Measure product performance, detect abuse, and troubleshoot delivery issues.
Retention
Workspace data remains available until the workspace deletes it, exports it, or asks for removal through an authenticated privacy request.
- Visitors can remove their own widget conversation history using the in-widget deletion flow.
- Lead routing logs and operational metadata may be retained for fraud prevention, billing, and auditability.
- Backups age out on the platform retention schedule and are deleted automatically after their recovery window closes.
Your rights
Depending on your region, you may be entitled to request access, correction, export, restriction, or deletion of personal data.
- Request a copy of personal data associated with a visitor or workspace record.
- Ask for correction or deletion of inaccurate or outdated information.
- Withdraw consent for optional follow-up communication at any time.
Data export & deletion (GDPR)
Pitchbar supports GDPR-aligned deletion workflows for widget conversations and manual review for broader export or erasure requests.
Request contact: privacy@pitchbar.ai
Include the workspace name, the visitor identifier or email if known, and the request type so we can verify and fulfill it safely.